Head of Business Performance & Analytics

Opt for a job with TUI and help us deliver our promise ‘Discover your smile’ on a daily basis. Did you know that TUI Belgium is the largest Belgian tourism group ? A young and very stable company active in tour operating, distribution and aviation. Give wing to your (international) ambitions in our energetic team of 2000 passionate colleagues. Your career will quickly reach cruising speed thanks to the vertical, horizontal and geographical career opportunities we offer.
Take up the challenge with the TUI smile on your face: the symbol of the appreciation and satisfaction of our customers, and of our employees.

What You will be doing:

As Head of Business Performance and Analytics, you will:

  • Lead a reliable, structured, effective and knowledgeable competence centre within TUI fly Belgium and The Netherlands for all operational data and business analysis.
  • Act as business partner towards the different operational business functions
    • To allow them to take data-driven decisions
    • To challenge them and suggest areas for improvement
    • Challenge the business on Crew productivity and Manpower planning
    • Detect trends and coordinate with the different responsible stakeholders within the business
  • Ensure delivery of reports related to KPIs and performance standards
    • Report deviations in operational performance, compared to historical performance as well as target
    • Advise & co-operate with the operational business functions regarding potential actions to improve performance
    • Highlight operational or quality issues encouraging pro-active resolution and securing operational integrity
    • Identify, collate and prioritise operational risks and issues, working with key partners to support corrective programs
  • Follow up and monitor Denied Boarding Compensations (DBC) cases
    • Report and monitor DBC trends, highlight exceptional situations and propose improvement opportunities to the owners within the business
    • Coordinate improvement initiatives specifically related to DBC across the organisation and closely cooperate with all relevant stakeholders to ensure that the proposed initiatives get the appropriate level of attention
  • Work together with IT in a Business intelligence (BI) environment. You will lead the automation and digitalization of data collection & reporting tools
  • Co-operate with other business intelligence & analytics teams within TUI to align and evolve, share best practises, build a network etc.
  • Ensure that TUI fly Belgium & The Netherlands achieves industry best practice as well as knowledge of business developments through relevant reading, networking, meetings or attending conferences/workshops
  • Manage the Business Performance & Analyticsteam
    • Support, develop and coach team members
    • Set professional standards  to which the team are judged by and review the team standards
    • Be accountable for the performance and behaviour of the team
    • Translate the TUI fly Benelux strategy and objectives into specific and innovative projects for the Business Performance and Analytics team
    • Evaluate that the strategy is reflected in processes, procedures and tools
    • Ensure that the team works in accordance with the defined strategy and supports innovation
    • Ensure you and your team are acting according to TUI values and relevant policies

What we are looking for:

  • Have a master’s degree in business management, statistics, aviation or computer and information science
  • Be business/commercially oriented and  have a business/IT hybrid profile
  • Have a good knowledge of English, knowledge of other languages is desired but not essential
  • Have strong numeric, analytical and problem solving skills with eye for detail, at same time maintaining an overview
  • Experience in an aviation environment and in business performance and analytics is an asset
  • Be able to have a short-term focus while maintaining a strategic eye on the long-term view
  • Have good project management skills and experience (preferably project management experience in IT and Aviation)
  • Have strong numeric, analytical and problem solving skills with eye for detail, but at the same time be able to keep overview
  • Have knowledge of scripting languages such as R, Python, etc. is required, knowledge of Oracle and SQL is  desired but not essential
  • Be able to handle information in a confidential way and understanding and handling sensitivities related to this within the organisation
  • Be flexible
  • Be able to challenge, ask right questions to translate requests into relevant reports and analysis
  • Understand cultural differences, able to manage the complexity and ambiguity resulting from multiple stakeholders of differing sizes and based in different countries
  • Able to work, always innovating, in a rapidly changing environment, prioritizing accordingly
  • Able to easily develop a strong network of contacts throughout the business, gaining the support and commitment of key players to key projects
  • Be self-motivated to get things done, take initiative and work result-oriented
  • Able to challenge assumptions and to think out of the box

If you have questions concerning this vacancy please contact Niels via email niels.libotte@tuifly.be or via phone 02 717 82 13

Vast contract, onbepaalde tijd
Zaventem, Rijswijk