Operations Support Officer

Opt for a job with TUI and help us deliver our promise ‘Discover your smile’ on a daily basis. Did you know that TUI Belgium is the largest Belgian tourism group ? A young and very stable company active in tour operating, distribution and aviation. Give wing to your (international) ambitions in our energetic team of 2000 passionate colleagues. Your career will quickly reach cruising speed thanks to the vertical, horizontal and geographical career opportunities we offer.
Take up the challenge with the TUI smile on your face: the symbol of the appreciation and satisfaction of our customers, and of our employees.

What You will be doing:

As Operations Support Officer you are responsible to maintain the day-to-day planning of all Hotac & Travel activities for all flight and cabin crew members across TUI fly Benelux.

This includes planning, coordination and follow up of hotel & travel requirements (hotels, ground and air transport) when the rosters are changed last-minute (within 72h before departure) and this within the negotiated terms and conditions. For ad hoc operations you will look for other facilities matching the crew requirement list at the best possible rates and conditions.

You will act as the main contact point for both crew and taxi companies.

You will manage allotments and contracts with contracted parties on a day-to-day basis. You will maintain good and professional relations with all Hotac & Travel suppliers.   You will act as the main contact point for both crew and taxi companies.  

You will be responsible for responding to all enquiries and feedback from crew with regard to crew travel, always keeping a customer centric approach in mind.

Based on the feedback you receive from crew, you will highlight issues and opportunities and make fact-based recommendations to the OCC (Operations Contol Center) Manager. You will continually look for improvement opportunities within the Hotac & Travel aspects of the rosters and ways of working.

As Operations Support Officer you report into the OCC Manager TUI fly Benelux and collaborate on a daily basis with the day-to-day scheduling team and Hotac & Travel Officers that work outside the 72h timeframe.

In addition you will be responsible for  various administrational and coordination tasks for the TUI fly Benelux operations within the 72 hours OCC window. You play a pivot role in ensuring delay data in the system is registered in the system accurately and to provide further operational support, allowing our Operations Control Team to focus on the daily operation.

You will provide and manage a comprehensive administration, keeping the data up to date.

You will have good knowledge of the Microsoft Office tools (Word, Excel and PowerPoint) needed to create and collate presentations and information for meetings. You will also attend meetings, taking notes and action on items.

Are you the smile we need? 

  • You are great at working with other people – with enthusiasm!
  • You always produce work to a really high standard and ensure factual objectivity drives you in ensuring data integrity.
  • You have a strong willingness to learn and develop skills.
  • You have excellent planning and organisation skills, with attention to detail.
  • You are eager to always find the best and most efficient solutions to problems.
  • You have the ability to operate in a changing environment and under time pressure.
  • You have a strong working knowledge of Word, Excel, PowerPoint and Outlook.
  • You have an excellent knowledge of English & Dutch. French is a plus.

Already smiling? There is still more for you! 

We offer you a job at Europe’s biggest travel organization with smart and enthusiastic colleagues within TUI Group as well as the opportunity to work together with European colleagues within your field. You will be part of a dynamic company with many international contacts.

TUI also gives you the opportunity to develop yourself within TUI Group through specific talent program and possible trainings. In addition, TUI offers a cafeteria plan which enables you to determine your own remuneration package in accordance with your needs and desires. You can also take out hospitalization insurance via TUI, if desired. Working at a travel organization offers of course other benefits as well, such as the possibility to book your own trips or trips for close relatives with employee discount. In addition, you are also entitled to discount on several hotels, holiday resorts and airport car parks thanks to our partners. In order for you to be able to fully enjoy these benefits, TUI offers 3 additional days off!

Another plus is that the holiday feeling and the airport are never far away with a job at TUI!

If you have questions concerning this vacancy please contact Niels via email niels.libotte@tuifly.be or via phone 02 717 82 13


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